Refund & Cancellation Policy

Artificial Autonomy Pte. Ltd. (“Company”, “we”, “us”) provides advanced financial analytics, machine learning, and automation tools delivered as software-as-a-service and downloadable digital products. This Refund & Cancellation Policy explains when customers (“you”) may receive a refund for purchases made through our website.

  • General principles

    • By placing an order on our website, you agree to this Refund & Cancellation Policy in addition to our Terms of Service.​
      All fees are charged in Singapore Dollars (SGD) unless stated otherwise and are processed via our payment providers integrated with our commerce platform.
      Where applicable law in your jurisdiction grants you mandatory cancellation or refund rights, those rights will prevail over this Policy to the extent of any conflict.

  • Digital products and subscriptions

    • Because our products are digital and access is provided immediately after purchase, we generally do not offer refunds once:
      (a) access to the product, service, or subscription has been granted; or
      (b) a download, API key, dashboard login, or similar access credential has been issued.

    • However, subject to the conditions below, we may offer a discretionary refund in limited situations.

  • Cooling-off period for new annual subscriptions

    • For new first-time annual subscriptions purchased directly through our website, you may request a full refund within forty-eight (48) hours of the initial charge if all of the following conditions are met:debrasingapore+1​
      (a) you are a first-time subscriber for that specific product or plan;
      (b) you submit your request within forty-eight (48) hours of the order confirmation timestamp; and
      (c) you have not materially breached our Terms of Service or used the service in a way that is abusive, fraudulent, or excessive (including, without limitation, automated scraping, sharing login credentials, or reselling access).

    • If these conditions are met, we will cancel your subscription and process a refund to your original payment method, subject to processing times of your bank or payment provider.

  • Monthly subscriptions and renewals

    • Monthly subscription fees and renewal charges (monthly or annual) are non-refundable, including in cases where you choose to stop using the service before the end of the billing period.

    • You may cancel future renewals at any time through your account (where available) or by contacting us; access will remain active until the end of the current billing cycle.

  • Technical issues and service availability

    • If you experience a technical issue that prevents reasonable use of a paid product or service, you must notify us promptly with relevant details, including screenshots, error messages, timestamps, and a description of the impact, and provide us with a reasonable opportunity to investigate and remedy the problem.

    • Where a material, verifiable system-level issue on our side renders the service unusable for a significant portion of your current billing period, we may, at our discretion, offer one of the following:
      (a) a pro-rated refund;
      (b) a service credit applied to a future billing period; or
      (c) an extension of your subscription.

    • We are not responsible for issues caused by your own infrastructure, connectivity, third-party integrations, or non-compliance with our technical requirements.​

  • Chargebacks and disputes

    • If you initiate a chargeback or payment dispute with your bank or card issuer, we may suspend or terminate access to all associated accounts and may decline future purchases or subscriptions.

    • You are encouraged to contact us first to attempt to resolve any billing concerns.

  • How to request a refund or cancellation

    • To request a refund or cancellation, contact us at the email address listed on our Contact or Support page and include:
      (a) your full name and the email address used for purchase;
      (b) the order ID or invoice number;
      (c) the date of purchase;
      (d) the product or plan name; and
      (e) a clear explanation of your request and reason for refund.counto+1​

    • We will review your request and respond within a reasonable timeframe, typically within five (5) to ten (10) business days.

  • No refunds in certain cases

    • Unless required by law, we do not provide refunds for:
      (a) change of mind after access has been granted;
      (b) failure to use the product or service;
      (c) incompatibility with your systems where our published technical requirements were not met;
      (d) misuse, abuse, or breach of our Terms of Service; or
      (e) promotional, trial, beta, or discounted offerings clearly labeled as non-refundable.

  • Changes to this policy

    • We may update this Refund & Cancellation Policy from time to time.

    • The “Last updated” date at the top of the Policy will indicate the effective date of the current version.

    • Your continued use of our website or services after changes take effect constitutes your acceptance of the revised Policy.